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NIST Malcolm Baldrige

The phrase “performance excellence is nothing more than words until backed up with action and InGenesis attributes its successes to our emphasis on performance excellence. InGenesis is committed to the journey toward the Malcolm Baldrige National Quality Program Award. We strive every day to improve processes, identify and meet the needs of all stakeholders, promote employee engagement, and partner with high quality suppliers to deliver the highest quality service possible to every customer.

The Baldrige evaluation process is one of the most comprehensive quality management performance assessments in the world.

Baldrige Criteria for Performance Excellence:

  • Leadership: How management leads the organization, and how the organization leads the community.
  • Strategy: How organizations implement strategic directions.
  • Customers: How to build and maintain strong, lasting relationships.
  • Measurement, analysis, and knowledge management: How the organization uses data to support key processes and performance.
  • Workforce: How the organization empowers and involves its workforce.
  • Operations: How the organization designs, manages and improves key processes.
  • Results: How the organization performs and compares in terms of customer satisfaction, finances, human resources, supplier and partner performance, operations, governance, and social responsibility.